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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will appear. It contains detailed info about all the operations that you can carry out on the page in question. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge range of instructional videos describing how to use our web hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you need, take a glance at our extensive Frequently Asked Questions section, which includes questions asked by actual people and offers practical solutions. We regulary update our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, you can contact our excellent team of customer support engineers available 24/7/365 and eager to help you with any query. Each support ticket you submit will be replied to within 1 hour (the average ticket response time being just twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 165657

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com